Legal notice

Terms & Conditions

The Linen Duck – Alterations, Repairs & Custom Garments

ABN: 53 264 205 668

Thank you for choosing The Linen Duck for your clothing alterations, repairs, custom and ready-made garment needs. I am committed to providing you with quality craftsmanship, professional service, and clear communication every step of the way. To help ensure a smooth process and mutual understanding, please take a moment to read the Terms and Conditions below.

By engaging The Linen Duck’s services, you agree to these terms.

If you have any questions, feel free to contact me directly — I’m always happy to help!

1. Fees & Charges

Pricing

Alterations

o Fee per items charge is based on the anticipated time to complete the work and the technical expertise required. Alterations prices are as per listing.

o Please note there is a rush fee for any work to be completed within 14 days, or 21 days for formal / bridal wear.

o If an accurate quote cannot be provided without closer inspection, a price range (e.g. $40–$60) will be given at the fitting.

o If you require a confirmed quote before proceeding, please advise at the time of fitting.

Drafting a Pattern – hourly rate as per listing.
Design Consultation – hourly rate as per listing, to prepare quote for product including fabric pricing and changes to original designs.
Made to Measure items – as per listing, plus fabric and notions.
Shop items – as per listing.

Deposits

- A deposit may be required for some work prior to commencement such Drafting a Pattern or Design Consultation and will be based on accepted quote.

GST

All prices quoted are exclusive of GST.
GST is not payable on any The Linen Duck services.
Payment by cash does not exempt legal obligations. The Linen Duck operates as a registered business, declaring all income in compliance with ATO regulations.

2. Payment Terms

Full Payment

Alterations

o To book appointment with fitting / consultation with The Linen Duck, a $15 deposit is required via the listing. This is taken off the final charge.

o Alternatively, utilising pick up/drop off hours for simple alterations will incur no booking deposit.

o Full payment must be made on or before collection, or within 7 days of invoice date, unless otherwise agreed.

o Ownership of all garments, items, or finished work remains with The Linen Duck until full payment has been received.

Drafting a Pattern or Design Consultation:

o Charged at an hourly rate at booking, and quote is prepared following this consultation.

o Quote is valid for 30 days, and if accepted, deposit must be paid within 7 days.

o A deposit of 25% of quoted work plus full cost for any fabric, notions and postage costs to be purchased or provided by The Linen Duck must be paid on acceptance of the quote.

o Work and timelines for completion will not commence until deposit is paid and all fabric and notions have been received.

o Please note there is a rush fee for designs which have a short timeline (less than 14 days for most garments) and this will be discussed at the consultation stage. Please note the timeline as early as possible in your communication to assist with planning.

Made to Measure and Shop items are paid in full at time of online purchase.

Accepted Payment Methods

Preferred: Shopify order payment (via link sent by The Linen Duck) or Shopify Point of Sale Tap to Pay in person.
Bank Transfer: bank transfer or cash deposit at a bank branch (please include name as reference).
Cash: accepted for in-person collection only.

Late Payment

Invoices unpaid after 14 days from the issue date may attract a late payment fee of 5% of the outstanding amount, applied every 14 days until full payment is received.
The Linen Duck reserves the right to suspend further services or withhold collection of completed work until outstanding invoices are settled.

3. Collection of Completed Work

Collection is available in-person or by post. Customers will be notified by text or email when items are ready. Please communicate your preferred collection method after receiving this notification.

In-Person Collection

You can collect your items during listed pick up/drop off hours.
With your invoice, you will be provided with a link to book a free consultation time for a final fitting, if required during collection.

Concerns Following Collection

Any concerns must be raised within 48 hours of collection via text or email. A follow up phone call will be made by The Linen Duck as soon as possible.
The Linen Duck is committed to providing quality service and must be given the opportunity to resolve any concerns.
Refunds are at the sole discretion of The Linen Duck.

Agreement and Payment Liability

By submitting items for service, you are entering into a binding contract with The Linen Duck, accepting the quoted pricing and these Terms & Conditions.

Full payment is required upon completion of services.
Failure to pay may result in additional fees, including but not limited to late fees, administrative costs, debt recovery agency fees, and legal expenses incurred by The Linen Duck to recover outstanding amounts.
You agree to be responsible for all associated costs in the event of non-payment.

4. Abandoned Items

Items not collected within 30 days of notification may be disposed of, donated, or sold to recover unpaid charges, in accordance with local regulations.

Reasonable attempts will be made to contact the customer prior to any disposal.

5. In-Person Fittings and Custom Garment Consultations

Alterations

In-person fittings are available by appointment via the listing with $15 deposit. This is to cover costs of setting time aside for the customer, and should the customer choose not to proceed this deposit will be forfeited. Refund of this deposit will only be given if The Linen Duck declines to accept the Alteration.
In some cases, more detailed inspection/consultation is required before confirming the final cost, especially for complex alterations, and this will be discussed and a verbal quote will be provided prior to leaving the item for completion.
Verbal quotes are given during fittings. This is an approximate price range, and if the confirmed price exceeds this The Linen Duck will communicate this and request approval before proceeding.

o If a written quote is required, please advise during the fitting and note that this will need to be accepted in a written format before work can commence.

Drafting a Pattern or Design Consultation

Customers can provide an inspiration image of the desired garment prior to arranging a consultation appointment.
An estimate may be provided initially to progress the project, prior to finalising design elements and challenges. Please note that this will be an estimate and be subject to change based on design choices and further information gathered.
The Linen Duck can supply fabric and notions, though customers may source and supply their own fabric. Appropriate options are included in the quoting process and can be sourced at the customer’s expense including all postage costs.
Advice will be given regarding the type and quantity of fabric required.
Please note there is a rush fee for designs which have a short timeline (less than 8 weeks for most garments) and this will be discussed at the consultation stage. Please note the timeline as early as possible in your communication to assist with planning.

Fabric Selection

The choice of fabric for Made to Measure, Design Consultation and Drafting a Pattern has a major impact on the final look, fit, and quality of the garment.

Customers are encouraged to select good-quality, appropriate fabric for their chosen design.
Please be aware that inexpensive or unsuitable fabrics may not achieve the desired look or fit. The Linen Duck cannot be held responsible for dissatisfaction caused by customer-supplied fabrics that are of inadequate quality or inappropriate for the chosen design, though the customer will be advised of this at the initial consultation.

Remnants & Fabric Offcuts

Fabric remnants, offcuts, or excess material generated during alterations or the creation of custom garments will be disposed of by default, unless the customer specifically requests their return at the time of the first fitting or consultation.
The Linen Duck does not store leftover materials beyond job completion unless pre-arranged.

Fittings for Custom Garments

One fitting is included in the custom garment service to fine-tune the garment.
Additional fittings or design changes requested by the customer (e.g., adding pockets, changing styles) may incur additional fees and adjustment to the initial quote.
Customers will be advised of any extra charges prior to proceeding.

6. Formalwear Alterations – Scope, Acceptance & No Guarantee Policy

Professional Assessment & Acceptance of Work

All alteration requests are subject to professional assessment. The Linen Duck reserves the right to decline any alteration request where, in the proprietor’s professional judgement, the desired outcome cannot be realistically achieved to an acceptable standard within the limitations of the garment.

Design & Structural Limitations

Alterations are performed within the existing design, construction, and structural integrity of the garment. Requests that require fundamental redesign, reconstruction, or re-engineering of a garment (including but not limited to bodice restructuring, major silhouette changes, or altering the intended fit beyond the original design) are not considered standard alterations and may be declined.

No Guarantee of Outcome

While all services are provided with due care, skill, and professional expertise, The Linen Duck does not guarantee a specific aesthetic outcome or subjective satisfaction where the result is dependent on garment design, fabric behaviour, body proportions, or limitations beyond reasonable control. Minor imperfections are inherent in alteration work and do not constitute a fault.

Expectation Management & Risk of Dissatisfaction

Where expectations are assessed as unrealistic, or where there is a high likelihood that the finished garment would not meet the customer’s expectations despite reasonable skill and care, The Linen Duck may decline to proceed. This decision is made to protect the customer from disappointment and the business from undertaking work that cannot be responsibly guaranteed.

7. Zippers and Notions Supply & Responsibility

The Linen Duck does not manufacture or sell zippers and other notions but may supply a good-quality zipper as part of a zipper replacement service. While care is taken to source reputable zippers, The Linen Duck is not liable for product failure, damage, or malfunction caused by the zipper itself.

Zippers can sometimes fail unexpectedly, even after limited use or wear. Despite quality selection, many zippers are inherently delicate and can break or separate under pressure or improper use. The Linen Duck is not responsible for zipper failure due to manufacturing defects, fabric strain, laundering, or user handling.

Responsibility for any failure lies with the zipper manufacturer unless the cause is due to poor installation. The Linen Duck remains responsible only if the stitching or sewing workmanship of the zipper installation is shown to be faulty.

Customers are encouraged to take care when using and laundering garments with zippers, as excessive strain or heat can shorten the life of even high-quality products.

Other Notions

The above conditions also apply to other manufactured notions used in garments, such as buttons, buckles, elastic, Velcro, and embellishments. These items, although sourced for quality, can sometimes fail due to production flaws or wear-related stress.

The Linen Duck cannot be held liable for failure or damage caused by these components unless the issue is directly related to the method of installation or sewing technique.

8. The Legal stuff

Australian Consumer Law Compliance

Nothing in these Terms & Conditions is intended to exclude, restrict, or modify any consumer guarantees provided under the Australian Consumer Law. The Linen Duck provides services with due care and skill, and any remedies available under the ACL remain applicable where a failure to meet those guarantees is established.

Customer Acknowledgement

By engaging The Linen Duck, customers acknowledge that:

Not all garments are suitable for alteration to every desired outcome.
Alterations may improve fit but cannot change the fundamental design of a garment.
Professional advice provided during consultation is given honestly and in good faith.

Disclaimer

All alterations are subject to garment suitability. Outcomes cannot be guaranteed where expectations exceed the limitations of the garment.

TOS while using the Shopify Platform are outlined here

9. Agreement

By engaging The Linen Duck’s services, you acknowledge that you have read, understood and agreed to these Terms and Conditions.